June 25th, 2008
Timeshare Hell
For years I visited Mexico and resisted the onslaught of timeshare madness, then back in 2002 I made the mistake of falling for the whole drill. Let me explain the process and the pain of timeshares.
On a vacation with the ex we gave in to a tour in exchange for some diving and a night in the “new” Westin Regina resort in Cabo San Lucas. The timeshare was affiliated with the Westin so we figured they must be respectable. During the tour we were told over and over that this was “fractional PROPERTY ownership”, that the property was highly valued for trades, that Club Regina had direct access to Whistler (only 2 hours away) and we could pick up discount rooms there as we were members. This sounded great for a family of 4, the ability to stay in our own condo once a year and visit a bunch of other locations owned by the same company making it easy to book in other areas, and if we didn’t want it we could resell it. This all sounds great… except. You don’t actually own any property, you own points in the system, and booking anything has to be done at least a YEAR in advance to get the dates you want, with kids and shared parenting that is nearly IMPOSSIBLE. If you don’t follow the rules you lose your week, and trading with RCI has to be done under strict rules.
So after the purchase we owned some points for $16,950 (high season membership) and $500 a year in maintenance, with no guaranteed reservations at our own home resort, or any other for that matter in the system, if you late pay the maintenance they tack on $250. We have never been able to book a “short” notice vacation, maybe during HURRICANE season!
Year 1 - we attempt to book for 2 different weeks with no success at our resort and give up to “store” the week
Year 2 - we are able to book in Cancun for a week, during the week we are harassed constantly to upgrade our membership! Including booking us for breakfast at CHECK IN. This year was the last one with the ex, and we had to also “deed over” the property to me (why did I take it?)
Year 3 - We attempt to book in the spring, and give up and book Zihuatenejo for a week in.. Hurricane season (October), great resort except, they want to put us in a Studio! After two days of living in a closet and constantly harrassing the staff we are upgraded to the 1 bedroom we BOOKED, and it seemed like there was NO ONE at the resort!
Year 4 - We tried to book Puerto Vallarta over a month long period (3 months prior), “everything is sold out i’m sorry”. We booked a trip on line at Paradise Village (another timeshare). We tried both through Club Regina and RCI, they must keep rooms open for the new “victims” to see.
Year 5 - again we try to book Puerto Vallarta, and our home resort to no avail, the monthly payments on the “loan” are getting old, and the annual maintenance is now pissing me off… So… I contact them about selling the “property”, this is a joke they NEVER resell the property it kills their long term contract and guaranteed maintenance fees, and they can oversell 100:1 so why would they “resell” it…?
Attack #1 by Club Regina and Aspen National Collections, Spring Hill Florida, after not paying our maintenance fees and complaining repeatedly about their lack of booking, we now receive a $1200 bill for our $500 maintenance. I contact the “collections” company about the bill to inform them we are in a dispute. This is not a collections company, this is an AGENT of the timeshare, he immediately attacks me saying i’m the one doing things wrong, and says over and over this will affect your credit. When I ask him how a collection agency knows so much about timeshare and if he is affiliated with them he hangs up on me.
Now i’m pissed, so I send notification off to the property manager and the loan manager to tell them I am done, feel free to proceed with foreclosure and take it away. Guess what.. They WON’T, the loan manager calls me to tell me I am breaking a contract and must follow through, when I ask about the reservations of course I get (you can’t book if your maintenance fee is behind of course it wasn’t when I was trying to BOOK), now I am told flat out “We do NOT guarantee you will receive a reservation” I say for $17,000 PLUS $500 a YEAR I am not guaranteed a BOOKING?????? AT ALL? Now the loan manager is referring me to… the collections agency as well, there is no recourse for getting rid of this P.O.S. and there are stories all over the Internet of people in the same boat. One I read was a son that received a timeshare as part of his parents estate! And he can’t get rid of IT!
So, don’t do it, i’m going to wait out the “credit” attack and hire an attorney.. unless any of you have some good ideas..